This Refund Policy outlines the terms and conditions for refunds for services provided by Altitude Digital Advertising (“we,” “us,” or “our”). Our goal is to ensure client satisfaction while maintaining fair and sustainable business practices.
1. General Policy
We do not offer refunds for any services once work has commenced or is delivered. Our services, which include digital advertising, SEO, website design, and graphic design, involve a significant investment of time, resources, and expertise. Once we begin a project, those resources are committed and cannot be recovered.
2. Exceptions to the Policy
In rare circumstances, a partial refund may be considered at our sole discretion, only if:
- Non-performance: We fail to deliver the services as outlined in your signed service agreement or proposal, and we are unable to rectify the issue within a reasonable timeframe.
- Cancellation before Work Begins: A cancellation request is made and approved by us before any work has commenced on your project. If approved, a refund will be issued minus any administrative fees or third-party costs incurred.
3. Services Not Eligible for Refunds
The following services and fees are not refundable under any circumstances:
- Setup Fees: Any fees associated with the initial setup of an account or campaign.
- Completed Work: Fees for services that have been fully delivered, including but not limited to final website designs, completed ad campaigns, or finished graphic design projects.
- Third-Party Costs: Costs associated with third-party services, such as software licenses, stock photography, ad spend, or domain name registration, as these are non-recoverable.
- Project Delays due to Client: If a project is delayed or abandoned because of a lack of client communication or the inability to provide necessary content, login credentials, or feedback in a timely manner.
4. How to Request a Refund
If you believe you qualify for an exception as outlined above, you must submit a formal refund request to us in writing. Please include the following information:
- Your full name or company name
- Project or service name
- Date of payment
- A detailed explanation of why you are requesting a refund
Send your request to [Your Company Email Address].
We will review your request and respond within [Number, e.g., 10-15] business days. Our decision will be final.
5. Chargebacks
We encourage clients to contact us directly to resolve any issues before initiating a chargeback with their credit card company or bank. A chargeback can severely impact our ability to continue providing services and will be handled on a case-by-case basis. If a chargeback is initiated, we reserve the right to suspend or terminate all services and retain all delivered work and materials.
6. Agreement to Policy
By engaging our services and making a payment, you agree to this Refund Policy. This policy is part of our comprehensive terms of service, which you also agree to.